Privacy Policy

Who We Are

Pilands Wood Community Association (PWCA) is a registered charity (No. 1049953) based at Pilands Wood Centre, Chamberlayne Road, Southampton SO31 8DT. We are committed to protecting your privacy and handling your personal information responsibly.

What Information We Collect

When you use our website, we may collect:

• Contact form submissions: Your name, email address, phone number, and message content when you enquire about our services or room hire.
• Technical information: Your IP address, browser type, and pages visited for website security and analytics.

How We Use Your Information

We use your information to:

• Respond to your enquiries and booking requests
• Provide services you have requested
• Improve our website and services
• Comply with legal obligations

Data Storage and Security

Your data is stored securely using Cloudflare's infrastructure. We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact form submissions are typically retained for up to 2 years.

Your Rights

Under UK data protection law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Object to processing of your information
• Request restriction of processing
• Data portability

To exercise any of these rights, please contact us using the details below.

Cookies

Our website uses essential cookies to ensure proper functionality. We do not use tracking or advertising cookies. Session cookies may be used to maintain your login state if you access protected areas of the site.

Third-Party Services

Our website is hosted on Cloudflare Workers. We may use Cloudflare Turnstile to protect forms from spam. These services may process limited technical data in accordance with their own privacy policies.

Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us: